GENERAL TERMS AND CONDITIONS

All contents published at web pages mark+lisa.com are the property of the company Zavod Mark in Lisa, Količevo 46, 1230 Domžale, Slovenia (hereinafter referred as: Zavod Mark in Lisa). By using the web pages of mark+lisa.com, users accept the published general terms and conditions of business. With these general terms and conditions Zavod Mark in Lisa and its users also arrange the mutual obligations of purchasing in the mark+lisa.com on-line shop. General terms and conditions are composed in accordance with the valid Slovene legislation.
Zavod Mark in Lisa reserves the right to change the general terms and conditions at the web pages mark+lisa.com at any time without prior notice. All changes of general terms and conditions are obligatory for all users.

1. LIMITATION OF LIABILITY

Zavod Mark in Lisa does not take the responsibility for eventual consequences, which may occur when using web pages mark+lisa.com and the contents included in it. Zavod Mark in Lisa reserves the right to change the content of web pages at any time without prior notice and does not take the responsibility for eventual consequences of these changes.
Zavod Mark in Lisa strives to introduce as most punctual and up-to-date information as possible, but does not exclude eventual inaccuracy of information as far as the prices, delivery time, product descriptions etc. are concerned, and cannot be held responsible for any eventual damages or other consequences. Buyer of goods, purchased in the mark+lisa.com on-line shop, has the right to return or to reclamation (see item 1.6.). Photographs of products are symbolic and may not represent their actual state of products (color, materials etc.).

2. LIMITED RIGHT OF USE

The visitors can use the contents of web pages mark+lisa.com solely for personal and non-commercial purposes. The contents are protected by the law of copyright. Any other use, copying, publication and distribution of the web contents or their individual parts without the permission given by Zavod Mark in Lisa is prohibited.

3. REGISTRATION OF USERS

In the mark+lisa.com on-line shop you can sign up as a registered user. The contents of the on-line shop are also accessible to anonymous non-registered users (guests). In the registration procedure the registered users submit the required data. Every registered user gets one’s own user name and a password, which is confidential. The user is obliged to ensure that his user name and password will be managed solely by himself or by a person authorized by him. Every user is independently responsible for contents which are entered by him at the web pages mark+lisa.com.
The final buyer in the mark+lisa.com on-line shop is solely the registered or non-registered (guest) user who buys goods for personal use or non-profit employment. The buyer at the web pages mark+lisa.com is exclusively the natural person.

4. PRIVACY POLICY

The data which is submitted by the user via forms found at the web pages mark+lisa.com or via any other way (by e-mail, telephone etc.) are confidential and are treated in concordance with the valid Slovene legislation. Zavod Mark in Lisa will protect the personal data and prevent their misuse. The personal data will be used only for the purposes approved by the user. The user himself is also responsible for the safety of personal data by making sure that his user name and password are safe. For transmissions of all personal data of the user Zavod Mark in Lisa uses the technology SLL which enables the encoding of all information sent with the orders. When using the charge card as the way of payment, the data entered is sent from your computer in a coded form directly to the authorization server of the bank.

5. PROCEDURE OF ORDER OR PURCHASE

On the web page mark-and-lisa.com it is possible to purchase products presented in the mark+lisa.com on-line shop. The buyer from the European Union can also send these products to the third person inside the European Union. In the mark+lisa.com on-line shop products can be purchased by users from Austria, Belgium, Bulgaria, Bosnia and Herzegovina, Czech Republic, Montenegro, Denmark, Estonia, Finland, France, Greece, Croatia, Ireland, Iceland, Italy, Canada, Latvia, Lithuania, Luxembourg, Hungary, Macedonia, Malta, Germany, the Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Serbia, Spain, Sweden, Great Britain, the United States. The order in mark+lisa.com on-line shop is submitted when the user receives an automatic electronic notification.

This electronic notification is not a confirmation that the product is in stock or that the product dispatch is in progress. The order will be confirmed in the form of a new e-notification concerning confirmation of the order most lately in 2 working days after its submission. In case of the product ordered being out of stock or the order being impossible to perform because of some other reason, the user will again be notified by e-mail. The confirmed orders at mark+lisa.com will be treated by Zavod Mark in Lisa as irrevocable. In case of a mistake, a buyer can cancel the order without any additional costs until he receives an e-notification about the confirmation of the order. However, the order can be rejected by Zavod Mark in Lisa if it suspects that the misuse of web pages mark+lisa.com might have occurred. With the execution of the order, the buyer confirms that he was introduced to general terms and conditions and that he was warned about it explicitly.

Gifts

The buyer from a country that is a member of the European Union can intend the products he bought to a third person as a gift. The delivery address of the person that the buyer wants to give present to must be within the country that is a member of the European Union. In such cases, the payment is possible only via charge card. Zavod Mark in Lisa will take care of the delivery of the gift to its receiver, the bill will be sent to the buyer.

6. THE RETURN OF GOODS AND RECLAMATIONS

The buyer has the right to resign from the contract with Mark+Lisa.com in writing within 15 days of receipt of goods, namely on e-mail info@mark-and-lisa.com. The buyer fills in the form for return/reclamation, which can be found here. When the form is fulfilled, he attaches it to the goods. Returned goods must be unused, undamaged, quantitatively unchanged and in the original packaging. It is also obligatory to add a copy of the original bill to the return. After that the buyer must return the goods to the company within 15 days after the written notification on the following address: Zavod Mark in Lisa, Količevo 46, 1230 Domžale, Slovenia. The buyer covers the costs of return of goods. Zavod Mark in Lisa returns the entire purchase price instantly after the receipt of returned goods. Zavod Mark in Lisa is responsible for clerical errors of bought products in the Mark+Lisa.com on-line shop. The buyer sends the reclamation on e-mail info@mark-and-lisa.com. The buyer fills in the form for return/reclamation, which can be found here. When the form is fulfilled, he attaches it to the goods. He also attaches the original bill. Within 5 working days after the buyer’s written notification Zavod Mark in Lisa will confirm the receipt of the reclamation and inform the buyer of the course of the reclamation procedure.

7. PRICES

All prices are in Euros (EUR) and are bound by a country. For buyers from countries of the European Union the prices include value added tax (VAT). For buyers from countries that are not members of the European Union value added tax is not calculated; however, these buyers are obliged to meet all the expenses concerning the import declaration of goods to customs, including all import duties, in accordance with the valid legislation of the country of import of which they are explicitly warned about at the purchase.

When making a purchase, the valid prices and discounts are those at the moment of order submittal. At every purchase in the mark+lisa.com on-line shop a web discount is calculated. Prices in the mark+lisa.com on-line shop are valid till new rates are published.
The time of validity of a special offer in the mark+lisa.com on-line shop is listed at the mark+lisa.com on-line shop.


8. PAYMENT OPTIONS IN THE MARK+LISA.com ON-LINE SHOP

There is only one payment option possible - PayPal Payment with credit cards MasterCard, Visa, Maestro – via the system of secure on-line paying named PayPal. PayPal is the authorized retailer of goods and services provided by Zavod Mark in Lisa Until the entire payment price is paid, the products chosen are the property of Zavod Mark in Lisa.

9. PACKAGING AND DELIVERY

Delivery is carried out by the DHL, the Post of Slovenia and her correspondent partners in individual countries and GLS (General Logistics Systems) and their correspondent partners. The table below shows which delivery service delivers the products bought in the Mark + Lisa.com on-line shop in an individual country.

DHL, DPD

Austria, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Great Britain, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxemburg, Hungry, Malta, Deutschland, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, USA

POST OF SLOVENIA

BIH, Montenegro, Macedonia, Slovenia, Serbia

GLS (General Logistics Systems)

Slovenia


Lump-sum amount considering the place of delivery (country) is charged for delivery. For buyers from countries that are members of the European Union VAT is calculated in the amount of delivery. For buyers from countries that are not members of the European Union VAT is not calculated. See the table below.

Price list of delivery for buyers from countries which are members of the European Union

Country

Price of delivery in EUR (with VAT)

Slovenija

4

Croatia, Austria, Germany, Belgium, Luxemburg, Netherlands, Denmark, Italy

15

Czech Republic, Slovakia, Poland, Hungary, Great Britain, France, Estonia, Finland, Lithuania, Latvia, Spain, Romania Sweden, Cyprus, Malta

28

Bulgaria, Ireland, Portugal, Greece

40

Price list of delivery for buyers from countries which are not members of the European Union

Country

Price of delivery in EUR (without VAT)

Outside EU

Depending on the order (quantity, distance, weight)


Warning for buyers from countries which are not members of the European Union: buyers are obliged to meet all the expenses concerning the import declaration of goods to customs, including all import duties, in accordance with the valid legislation of the country of import of which they are explicitly warned about at the purchase. Zavod Mark in Lisa does not take the responsibility for eventual delays of the delivery service.

Zavod Mark in Lisa can change the price lists of delivery at any time. In addition to this Zavod Mark in Lisa can choose another delivery service if this will lead to a more efficient execution of orders.

10. DELIVERY TIME

Delivery time of goods is 14 to 21 working days.

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